Business Case Glossary
Core Competency
What is it?
A "core competency" is a business process that is both:
- Core to the organization's overall plan for achieving sustainable competitive advantage (e.g. Apple's product design process), and
- Executed with an exceptional degree of competency. (Again, Apple's product design process.)
Following is a list of core business processes that most organizations operate in one manner or another. Consider whether any of these, or sub-processes within these, are core to your innovation's long-term strategic success:
- Culture & Leadership
- Strategy & Innovation
- Talent Acquisition, Development, and Management
- Research & Development
- Product Development
- Customer Acquisition
- Customer Engagement, Loyalty, and Retention
- Product / Service Delivery
- Administration & Finance